Refund policy
Return & Refund Policy
Personalized Products
Because all of our products are custom-made and personalized specifically for each customer, we do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.
Please review all personalization details carefully before placing your order.
Damaged or Incorrect Items
Your satisfaction is important to us.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- A brief description of the problem
If the issue is confirmed, we will gladly provide a replacement or an appropriate solution at no additional cost.
Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not yet begun.
Once production starts, personalized orders cannot be canceled.
Refunds
Approved refunds will be processed back to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear.
Need Help?
If you have any questions regarding returns or refunds, we're always happy to help.
📧 eribelovcreations25@gmail.com
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